Business, Family and Fergus: Xceed Electrical’s formula for success

Established in 2007, Xceed Electrical is a family-run business with over two decades of experience in the electrical industry. Led by Jayson and his wife, Carla, who handles office operations and accounts, Xceed Electrical has earned a solid reputation in Sydney and surroundings.

 

The Challenge
Dedicated to continuous improvement and customer satisfaction, the couple faced challenges common among tradies and tradie-wives: juggling long hours on administrative tasks, struggling to find family time, and lacking clarity on which jobs were truly profitable.

As Xceed Electrical grew, Carla found herself overwhelmed by the increasing workload. Coordinating job schedules, tracking projects, and ensuring smooth communication among team members became more complex and time-consuming. Traditional methods were no longer effective, so Carla and Jayson sought a modern solution to streamline operations without sacrificing service quality.

The Solution: Fergus Job Management Platform
Recognising the need for a robust job management tool, Carla and Jayson implemented Fergus. This specialised platform simplifies job scheduling, project tracking, and team collaboration. Fergus provided Xceed Electrical with a comprehensive solution tailored to their needs as a family-run business, empowering them to manage tasks efficiently while maintaining their commitment to excellence.

Results and Benefits
Since adopting Fergus, Xceed Electrical has experienced transformative improvements in their operations:
Efficiency Gains: Carla now spends significantly less time managing schedules and administrative tasks, allowing her to focus more on strategic aspects of business growth.
Enhanced Communication: Team members are better connected, leading to smoother workflows and improved project coordination.
Customer Satisfaction: With jobs managed more effectively, Xceed Electrical has seen an uptick in customer satisfaction, leading to increased repeat business and referrals.
Real-time Insights: Jayson can access detailed reports on job profitability, enabling him to prioritise the most profitable projects.
Strategic Focus: By focusing on profitable jobs, Jayson has been able to optimise resource allocation and strategically grow Xceed Electrical’s revenue streams.
More Family Time: With streamlined operations, Jayson and Carla now have more free time to spend with each other and their kids, enhancing their work-life balance.

 

Conclusion
This transformation of Xceed Electrical shows the impact that modern job management tools like Fergus can have on family-run businesses. With Fergus, Carla’s administrative burden significantly reduced, and now Jayson can leverage real-time insights to make informed decisions, optimising resources and prioritising profitable projects.

For tradie wives handling office operations, Fergus offers a lifeline—simplifying administration, improving reporting accuracy, and ultimately, creating more time for what truly matters: family.

See how Fergus can simplify your operations, improve reporting accuracy, and give you more quality time with your family. Book a demo today and discover the benefits for your business.