25 Jan Guest Blog: Tradies – Save Time & Create Raving Fans
Rise Local has created a tool for members of Tradies Wives to make replying to customer reviews dead easy. You can request it for free from here.
Customer Reviews are your most valuable marketing asset.
Positive reviews from other customers will create confidence in someone who has not used your service before, in a way that no other marketing can.
Negative reviews are not ideal, but they can be turned into a positive. Nearly 9 out of 10 people are more likely to look past a negative review if they see that the business has responded and appropriately addressed the issue, according to a recent survey.
If a customer takes the time to leave you a review, you must reply.
- It’s good manners.
- It’s professional.
- It will bring more customers.
- It will create raving fans of your business.
Negative reviews require a sensitive, balanced response. You need to respond to the customer complaint. You also need to show potential customers you can handle criticism well. Use the template to craft a professional response to any complaint.
Neutral reviews are a mix of positive and negative feedback. You need to express thanks for the positive and acknowledge the negative. Use the template to create a balanced reply to mixed feedback.
Positive reviews are what we want to see! These people are your potential raving fans. To make sure they convert into raving fans you must thank them for their support. Use the template to write replies that express your gratitude and encourage your happy customers to tell their family and friends.
By using this free tool from Rise Local you will never be stuck for words again. Get access to over 100,000 unique replies to customer reviews.
Download HERE
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