How to Respond to a Fake Negative Review

How to Respond to a Fake Negative Review

Fake negative reviews are a controversial topic in SEO circles. It’s a review of a product, service or organisation that has been written by someone with the intent of damaging its reputation. Fake negative reviews can be created by companies looking to sabotage their competitors, by disgruntled employees, or by customers who have had a bad experience.

Understanding the Impact of Fake Negative Reviews

Fake negative reviews can have a significant impact on your business as they can damage your reputation, discourage potential customers, and ultimately lead to lost sales.

When people are researching a product or service, they often rely on online reviews to make their decisions. If they come across a negative review, it creates doubt and uncertainty in their minds. They may question the authenticity of other positive reviews and choose to take their business elsewhere.

Fake negative reviews can spread incredibly quickly on social media platforms, reaching a wide audience and amplifying the negative perception of your business.

It’s crucial to address a fake negative review promptly and professionally to protect your brand image and maintain customer trust.

Assessing the Validity of the Review

The big question is, how do you determine the authenticity of the review?

Make sure to take into account both the content and the credibility of the reviewer.

Look for specific details and examples that support the reviewer’s claims. Is the review well-written and coherent? Does it provide a balanced perspective?

Is the reviewer an established customer or someone with expertise in the subject matter? Take into account their history of reviews and their overall reputation.

Keep in mind that fake reviews often lack specific details and may use exaggerated language.

What Are Some Common Signs That a Negative Review May Be Fake?

  • Excessive emotion is one red flag – does the review seem overly angry or dramatic?. 
  • Vague details – does the reviewer provide specific examples or experiences? 
  • If the review seems out of character for the business, that’s another clue. 

Trust your gut instinct – if something feels off about a negative review, it’s worth investigating further.

CRafting a Professional and Calm Response

Responding calmly and professionally is essential when addressing a negative review. When faced with a fake negative review, it can be tempting to react defensively or angrily. However, it’s crucial to maintain composure and respond in a professional manner.

Begin by acknowledging the reviewer’s concerns and expressing empathy for their experience. Avoid getting into an argument or engaging in a back-and-forth exchange. Instead, offer a solution or invite them to discuss the issue privately.

Use polite language and avoid any personal attacks or accusations. Remember, your response isn’t just for the reviewer but also for potential customers who may be reading the review.

Leveraging Positive Customer Experiences

It’s important to showcase positive customer experiences through testimonials and social media posts.

By sharing testimonials from satisfied customers, you can build trust and credibility among potential buyers. These testimonials act as social proof, showing others that your product or service is reliable and worthy of their investment.

Additionally, posting customer experiences on social media platforms allows for greater visibility and reach. It allows your customers to share their positive experiences with their own networks, potentially attracting new customers to your business.

Remember to engage with these posts and respond to comments, showing that you value and appreciate your customers’ feedback.

How To Prevent Fake Negative Reviews From Affecting Your Business Reputation

  • Closely monitor your online platforms
  • Encourage satisfied customers to leave positive reviews
  • Promptly address any legitimate customer complaints

Taking Legal Action as a Last Resort

If you believe you have exhausted all other options, but still face defamation or harm, you can consider taking legal action as a last resort.

Before taking this approach, it’s important to gather evidence that supports your claim. This can include screenshots, emails, or any other documentation that proves the harm caused by the defamation.

Consult with an lawyer who specialises in defamation cases to understand the legal process and the strength of your case.

Keep in mind that legal action can be time-consuming and costly, so weigh the potential benefits against the risks before proceeding.


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